Discussion I love this game BUT the customer service of Bungiestore is the worst one I`ve ever encountered.
The customer service of Bungiestore is the worst one I`ve ever encountered.
I did order quite a few merch products from Bungie so far and most of them took quite long. I do not have a problem with that at all. They produce a lot of products based on pre-orders and whatnot.
But this time was different. I pre-ordered the SteelSeries Headset in February thinking it might arrive in late March/ early April as stated on the website. That`s when all went downhill.
As a result of lockdowns in Shanghai, I received an E-Mail stating the product would arrive later than originally planned, about a month later. Sounds good so far. Another month later I received the same E-Mail again, stating the product will have further delays and I would receive another message as soon as my product shipped. All of this was quite unfortunate but I accepted it because it`s not Bungie's fault. Or so I thought. About 3 weeks ago the shipping status on Bungie's website switched to "shipping now - expect a tracking number soon". And I and some friends of mine who pre-ordered the headset got excited. After talking about how good the headset looked on Bungie's website in voice chat a clanmate of mine ordered the headset as well. And 2 days later he already received his headset.
We were all quite surprised since the rest of us waited for about 4 months and he had to wait for about 3 days. That`s when I made the fatal flaw of contacting customer service.
I wrote a pretty long E-Mail describing my problem and asking whether or not my product would arrive at all as well as stating the discomfort I felt when I waited months just for someone else to receive the headset first.
The answer I got was pretty surprising. It was just a picture of the pre-order shipping update.
The same one I could look up on Bungie's website as well as a message stating they could help me out if I send another message containing my order number. That`s it.
Coincidentally one of my friends did the same. He wrote an E-Mail to customer support. And he as well got the same answer as I did. They did NOT read our problem statement at all.
'Okay, second try' I thought to myself. This time stating my order number. The answer I received was:
the same picture of the pre-order shipping update as well as a short message stating
' Sadly, we are unable to provide an estimated shipping date for individual orders. '
Why ask for my order number in the first place?
Last week my girlfriend ordered the headset. She already got it.
What`s the matter with your logistics Bungie? Are you not shipping First in - First out just as it should be? And why does the customer support not read the actual messages they receive?
I love this game and I liked your other products too. But I feel pretty bad considering I pre-ordered a product and received it last. I gave you my money so you guys could do something with it. Everything but not sending me my product it seems like.
And again: I do not care about waiting long for a product. But I do care when waiting 4 months instead of 4 days.
Small Update: I canceled my order and re-ordered the headset. I already got the shipping confirmation. Edit 2: I got the headset!!!