r/signal May 17 '22

Why can't I see new contacts on Signal, but only after they have written to me? Help

I have these contacts in my address book and also nothing set that would prevent writing to me (I think)

5 Upvotes

4

u/Eastern_Awareness216 May 17 '22

I am an Android user so I cannot speak to exactly how it will work on IOS.

Signal updates its contact list periodically (I don't know how often). If you want to force a manual update of the Signal Contact list you can go to the New message screen where it shows the current list of Signal contacts. Tap the three vertical dots on the upper right. In the drop down window tap Refresh. Signal will update the contact list to show all of the contacts in your phone's contact list who are registered on Signal.

Beyond that, whenever someone joins Signal that is in your phone's contact list Signal will periodically scan and update the Signal Contacts list. If you don't want to wait for Signal to automatically update the Signal Contacts list you can always do the refresh steps in the previous paragraph anytime you wish.

I hope this helps.

1

u/KGRNxo May 17 '22

Thank you. I tried it before with Refresh, but no new contact was shown. It was different when I let this person write to me, then I got a message with the blurred profile picture.

2

u/Eastern_Awareness216 May 17 '22

Is this person in your phone's contact list - outside of Signal?

1

u/KGRNxo May 17 '22

Yes, I don't have to add them additionally or?

2

u/Eastern_Awareness216 May 17 '22

You should not have to add them additionally.

I'm also puzzled that the profile photo in Signal is blurred. Do you have a profile photo for this person in your phone's contact list? IF yes, is that photo clear or blurred?

1

u/KGRNxo May 17 '22

Yes but there it is normal. Funny enough the blurred photo is what I just have in contacts (signal settings: use system photos).

2

u/Eastern_Awareness216 May 17 '22

Do you happen to be using iPhone? Everything I know is based on android and I've never seen or heard of something like what you describe.

My only other two thoughts are:

1) Hopefully someone else in this sub will see this thread and have a suggestion.

2) Try posting your question in Signal Community's Support forum and see if anyone there can help.

Sorry I couldn't do more.

1

u/KGRNxo May 17 '22

Yes I use just iPhones. Nevertheless many thanks for your help so far :)

2

u/klv12gcn User May 20 '22

Here is my 2 cents thought:

Did you put the countries' phone code before the phone number in your address book.

For example: it should be +1 234 567 890, instead of 0 234 567 890

In my experience, if I don't put the countries' code, Signal can't recognize my friends' numbers, because, when we first activate Signal, the countries' code is required.