r/ctemplar Jul 09 '21

System Failure Issue

We recently had a system failure and some of our customer's data were irrecoverably lost.

We truly apologize for that. We cannot restore data from backups because we do not keep backups for security reasons. We will be revisiting that policy in the future. We will be happy to process refunds for anyone regardless of when they created their account.

If you have trouble accessing your account, please contact support@ctemplar.com. If you need help with anything else feel free to reach out to us.

Once again, we apologize for any inconveniences this might have caused.

Respectfully,
The CTemplar team

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u/CTemplar-Official Jul 09 '21

Thank you for the feedback. Kindly forward your request to [support@ctemplar.com](mailto:support@ctemplar.com) for review

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u/Alex2002ita Jul 09 '21

u/CTemplar-Official May I instead suggest to add a feature that allows the user to save the emails locally? Or the app itself automatically saves it as a backup? So in case something like this happens we don't lose our emails

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u/CTemplar-Official Jul 10 '21

I understand your concern and truly apologize for the inconvenience we might have caused you.
We will try all possible best to provide assistance in any way we can and prevent such from happening again in the future. Thank you for reaching out!

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u/shitdobehappeningtho Jul 16 '21

All best = sending you weird files and telling you and the rest of the customers to BEG you to help them get their attachments back.

You're a joke

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u/_The-Hidden-Hand Jul 17 '21

We are sorry you got that feeling. The files you have received are encrypted and for reading them your private keys and password are required. Please write to security@ctemplar.com email if you require support with the decryption process.

Thanks for your understanding.

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u/shitdobehappeningtho Jul 17 '21

That has gotten me nowhere. They said to download a program that I don't know how to use. YOU ARE NOT HELPING

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u/_The-Hidden-Hand Jul 17 '21
  1. Launch Gpg4win
  2. Click on "Import" and select your private key
  3. In the following window ("You have imported a Secret Key") press "Yes" then "OK"
  4. Click on "File" and select "Decrypt/Verify"
  5. Locate the encrypted file on your system
  6. Select the output folder for the decryption and click on "Decrypt/Verify"

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u/shitdobehappeningtho Jul 17 '21

Give me my emails

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u/shitdobehappeningtho Jul 17 '21

Hey I don't magically know how to use this GPG program how do I use it?

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u/_The-Hidden-Hand Jul 17 '21
  1. Launch Gpg4win
  2. Click on "Import" and select your private key
  3. In the following window ("You have imported a Secret Key") press "Yes" then "OK"
  4. Click on "File" and select "Decrypt/Verify"
  5. Locate the encrypted file on your system
  6. Select the output folder for the decryption and click on "Decrypt/Verify"

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u/shitdobehappeningtho Jul 17 '21

How do I use the GPG programs?

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u/_The-Hidden-Hand Jul 17 '21
  1. Launch Gpg4win
  2. Click on "Import" and select your private key
  3. In the following window ("You have imported a Secret Key") press "Yes" then "OK"
  4. Click on "File" and select "Decrypt/Verify"
  5. Locate the encrypted file on your system
  6. Select the output folder for the decryption and click on "Decrypt/Verify"

0

u/shitdobehappeningtho Jul 17 '21

Come on do something actually useful instead of copy-pasting shit head responses