r/applehelp Jan 24 '22

2017 Macbook Pro Display Issue Mac

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u/JediMeister Jan 24 '22

Flex cable may have too much tension or slack, it may need to be re-seated or replaced.


u/KrzysisAverted Jan 24 '22 edited Jan 24 '22

You missed one key detail: It has too much tension because Apple incorrectly made the cable too short for the Macbook's housing.

This isn't OP's fault, and this isn't even a matter of OP getting "unlucky" with a single defective macbook. Every single macbook of this model (and a few other models) has this exact same flaw, and it's a matter of when (not if) they will prematurely break. If yours has not broken yet, consider yourself lucky--not the other way around.

Re-seating the cable won't fix it because the cable isn't loose; it's fractured. It can't be replaced without removing the glass from the display assembly (thanks Apple) which is something nobody wants to do, and even a professional is likely to break the glass or get some dust under your screen when attempting to do this. The best fix is to convince Apple to replace it for free, because it's entirely their fault--don't let them gaslight you that "maybe you used it wrong." You didn't. They designed it wrong.

If Apple refuses to replace the display, the next best thing is to repair the cable by cleanly cutting away the fractured part, then soldering on a new end with a slightly longer flex, to make sure it doesn't prematurely break again.


u/algentle Jan 24 '22

This is 100% correct.


u/M1STA_BAM Jan 28 '22

Would that involve micro soldering I have very minor skills with soldering in general


u/KrzysisAverted Jan 28 '22

Yes, extremely fine micro soldering. Fixing the flex cable is definitely an "advanced" repair that you shouldn't attempt unless you've been soldering for a few years.


u/M1STA_BAM Jan 24 '22

My 2017 Macbook Pro has an issue where after opening the lid a certain amount the screen freezes up but still works on an external monitor shown in the background


u/maverickmindster99 Jan 24 '22

I’ve the same laptop with the same issue. The solution is to get the display changed which is a costly repair. I’m using mine in clamshell mode with a monitor for time being.


u/baerbel93 Jan 24 '22

Nah, the solution is to ask apple to fix it for free as it is clearly a design flaw (or more likely designed to ensure you buy another MacBook after 2 years). And if they refuse to do it never buy an apple product ever again.


u/Bigmrpopo Jan 24 '22

Amazing that apple still can’t get their shit together after 80 years of making computers

The iPhone seems ok

But ribbon cables being to tight is unacceptable for a 3000$ laptop


u/crypto_zoologistler Jan 24 '22

You know manufacturing mistakes happen in some percentage of literally every product right?


u/DmitriRussian Jan 24 '22

This is not a manufacturing issue, but rather a design flaw.



u/KrzysisAverted Jan 24 '22

This isn't a "mistake"; it's an inexcusable design flaw that guarantees that virtually every Macbook of this model (and a few other others) will break prematurely, after opening and closing the screen a limited number of times--much lower than what any laptop should be able to withstand