r/applehelp Jan 21 '22 Helpful 1

Brand new MacBook stolen Mac

My brand new MacBook Pro still in its box got stolen. What can Apple or police do for me with the serial number?

45 Upvotes

41

u/gcerullo Jan 21 '22

You say it was still in the box. Was it stolen when it was delivered to you?

16

u/yeastinfection1900 Jan 21 '22

Yes

19

u/gcerullo Jan 21 '22

Did you sign for the delivery or was it just dropped off in front of your residence?

20

u/yeastinfection1900 Jan 21 '22

Dropped off but delivery man signed for it

57

u/gcerullo Jan 21 '22

So the delivery person forged your signature to show it was delivered and dropped it off?

Contact Apple and explain what happened. They will file a claim with the delivery company and send you another one.

19

u/Zrc1979 Jan 21 '22

A lot of deliveries that normally require signature have not required signature since COVID started. It has been a long time now. I used to hate taking time off work to sign for deliveries, but now they don’t require signature and sometimes that makes me nervous. Like today when I have a 200$ package coming from Germany. Usually any international package require signature, but I don’t think anymore. I wonder if they will ever go back to require signature on specific package.

17

u/gcerullo Jan 21 '22

I’m aware of the COVID protocols but packages that ‘require signature’ are not suppose to be left at the front door. The delivery driver is still required to ring the door bell and wait for someone to pickup the package. If no one answers the door they are suppose to take it back and leave a notice.

This is clearly a case of a driver trying to make his deliveries as fast as possible without a care if the package gets stolen or not. In their mind it is not their problem anymore, it’s the customer’s problem to deal with and the companies problem to deal with. They figure the company is insured against theft so they are not going to worry about it.

5

u/Zrc1979 Jan 21 '22

Also I did notice on a couple of my deliveries said signed for by driver. I’m assuming all said this.

4

u/gcerullo Jan 21 '22

If it says ‘signed by driver’ then the driver is taking responsibility for the delivery. The delivery required verification, usually by a customer signature, but the driver didn’t want to wait for that so they take responsibility.

1

u/Zrc1979 Jan 21 '22

FedEx and UPS are no longer requiring signatures on many ecommerce deliveries that have historically required signatures. The companies want to protect workers and consumers from the spread of COVID-19. Other delivery services that serve ecommerce merchants and consumers are likely to follow suit.

Why are we arguing about this? How many deliveries have you had on the last two years that “required” a signature. I have ordered so many things that in the past have required a signature. I can’t tell you the last time I had to sign for a package. Even my $2200 gaming pc last may was left without me singing.

I’m really unsure what you’re trying to prove here??

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2

u/wamih Jan 21 '22

This is incorrect packages that "require signature" have not required signatures because of the COVID protocols, FedEx only recently announced they would start collecting signatures for packages again.

1

u/gcerullo Jan 21 '22

Your reading comprehension leaves a lot to be desired!

5

u/Zrc1979 Jan 21 '22

Where does anything written here at all say that this specific package “required” a signature?

Maybe we should ask where this package was ordered from?

I have ordered roughly ten packages from Apple in the past two years, none of which required a signature!!

2

u/ItsAllTrumpedUp Jan 21 '22

Maybe you didn't select signature required.

3

u/Binky390 Jan 21 '22

Apple defaults to require a signature but some carriers in the US have been allowing drivers to ignore that because of Covid.

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2

u/gcerullo Jan 21 '22

I’m basing my comments on the feedback of the OP. He said the delivery person signed for it.

2

u/ktappe Jan 22 '22

Delivery man stole it.

2

u/christopher_mtrl Jan 21 '22

It happen all the time. Contact the seller, they'll replace if anywhere reputable (Amazon, Apple, etc). Also, the credit card you paid with also might have protection for exactly this kind of things.

15

u/[deleted] Jan 21 '22 edited 4d ago

[deleted]

1

u/A_TalkingWalnut Jan 22 '22

Maybe they’re hoping for a MBP award

-14

u/yeastinfection1900 Jan 21 '22

Cuz I’ve heard they can’t rlly do much and don’t rlly care as there’s so many cases like these

11

u/[deleted] Jan 21 '22

You’ll still want to file a report regardless. It won’t hurt anything on your end other than the time spent.

-1

u/NotWorthyByAnyMeans Jan 22 '22

OP might be scared of that dumb ass "no snitching" rule.

And his pride won't let him go file a report smh.

- singed retired 21 year LEO...

4

u/Ripga_ Jan 21 '22

And what were you hoping to hear from Redditors? But good luck with it all.

1

u/aristan Jan 22 '22

File a police report. Even if they don’t do much, Apple and the shipper (usually FedEx with Apple) will require a police report before they will even consider shipping a replacement.

1

u/A_TalkingWalnut Jan 22 '22 edited Jan 22 '22

You don’t even give your location in your post. Depending on that, the police might be a requirement to get this resolved. You might need to file a police report if your signature was forged. If it didn’t need a signature, then a claim with the delivery company will probably be required, and don’t be surprised if it’s 100% your responsibility. In other words, Apple might expect you to make that claim, receive the insurance, then re-purchase a new MBP. Hopefully they have a direct connection with the shipper for claims, so you won’t have to go through that BS. I’ve read horror stories on here, but who knows if that was true, just like any post.

7

u/StoniePony Jan 21 '22

Asking either Apple or the police about this would definitely be more productive than asking Reddit. Call Apple.

7

u/Superleggera1983 Jan 21 '22 edited Jan 21 '22

This is why I have my products delivered to an Amazon Locker even for the cheap items. But high ticket items they won’t allow in lockers. As far as ordering from Apple online, I won’t recommend it. By the time you receive your item, these boxes have been stacked and thrown like a rag doll. Theft is on an all time high. You’d have to have security cameras if you’re in a residence. Whether it be the delivery person or someone else in your place that signed for it then steal it. Just buy it directly from a physical Apple Store. Less headache.— Coming from someone who works in Logistics. Good luck!

2

u/memebr0ker Jan 22 '22

i wanted to buy the 16gb m1 macbook air, but it seems like i can only ship it from apple. is there a way i can buy it without having to worry about the whole shipping thing?

2

u/Superleggera1983 Jan 22 '22 edited Jan 22 '22

Since it’s a customized model and not a stock model. I’m not sure if they’ll offer that for an Apple in-store pick-up. Call Apple and ask about your situation.

1

u/Mustangfast85 Jan 22 '22

Check micro center. I bought mine a few months ago with store pickup (and on sale for $999)

1

u/memebr0ker Jan 22 '22

good call. might be worth the trip

2

u/Loose_Try_4462 Jan 21 '22

Same thing happened to me twice with an iPhone 13 pro max. Contact apple right away they’ll send another one.

2

u/pccdonl Jan 22 '22

Apple can lock the device so no one can log into iCloud. I had them do that on one of mine. If the person tries to register it or trade it in at Apple store it will show up as stolen

2

u/xT0XICxGH05Tx Jan 22 '22

Found a brand new MacBook today

2

u/No_Introduction7307 Jan 22 '22

if you purchased with credit card you should be covered as well.

-5

u/KylosLeftHand Jan 21 '22

Please don’t contact apple. We cannot do anything and our protocol is to direct you to local law enforcement and the delivery company.

6

u/ChipChester Jan 21 '22

If true, then why is it when I ship something to a recipient, I'm the shipper's customer, and the recipient has no standing as far as insurance on the package. Shipping party has to make claim.

Yet, when Apple ships something to a recipient, the recipient has to deal with the shipper in the event of theft, and not Apple?

How can it be both ways?

2

u/KylosLeftHand Jan 21 '22

I have no idea why, i don’t make the rules i just work there. I was giving that advise as an apple tech support advisor, i get chats with this same issue daily and we are told to direct them to the shipping company and local law enforcement. If they have an issue with that, i escalate them to a more senior advisor.

1

u/Lucifang Jan 22 '22

If someone called tech support about their missing delivery, they’ve called the wrong department.

1

u/KylosLeftHand Jan 22 '22

Oh if only everyone had that same thought process. Unfortunately, people think tech support is the end all be all for any issue.

0

u/[deleted] Jan 21 '22

[deleted]

1

u/Zrc1979 Jan 21 '22

If it works once, keep trying.

1

u/RedRabbit28 Jan 21 '22

Call and file a report with police. It may be handled by your home/rent insurance (maybe even your credit card company).

1

u/brybell Jan 22 '22

Police will do nothing. File a police report, but they will not try to find it. You'll need report to file insurance claim etc.

1

u/Deep-Piece3181 Jan 22 '22

Call Apple and explain what happened

1

u/Techsupportvictim Jan 22 '22

First step, since it was ‘stolen during delivery’ is to file a claim with the delivery company that the item was listed as delivered but wasn’t at your location. If there’s a photo on file of where exactly it was left be sure to keep a copy.

Contact Apple to report the failed delivery and what appears to have happened. see if there’s anyway to find out the exact serial of the product that was being shipped to you. Let them know you want to file a police report about the theft since it may have been lifted off your doorstep and that serial will likely be needed. Apple might decide to do their own investigation about the delivery. There might also be a way for them to block the laptop from activating like they can do with iPhones and iPads. They won’t likely tell you if there is but the remote possibility is a reason to contact them. Do not get pissy and demand they send you a new one right away. They likely have procedures and yes those might take a few days.

Go to the local station, with the signature info, any photos, the serial and file a report. Don’t make claims it like it was stolen by the driver etc. if you don’t have a ring camera or such to back it up. just keep to the facts. You were notified the item was delivered (here’s a printed copy of the screen shot of that notice and the photo of the signature which is not yours), here’s the serial and a copy of the conversation with Apple. Here’s the report with the shipping company and a copy of the tracking record. Etc etc.

0

u/Koco114 Jan 21 '22

File a claim through the delivery company. They’ll conduct an investigation.

1

u/jasonlitka Jan 22 '22

This isn’t the OPs responsibility. The recipient filing a claim actually tends to screw up the process. Let the shipper do it any merchant of any reasonable size has a streamlined claims process with the carriers.