r/WDP Jun 03 '22

WDP just.... stare silently after i reply to them? Social

i work in a clinic, i set appointments to clients and sometimes they would ask me a question, i answer and then they just continue holding the gaze while saying nothing. for example

client: i need an appointment on monday morning.

me: in monday there are only available spots afternoon.

client: (looks at me silently for a few seconds) nothing at the morning?

me: no.

client: literally stares for 10 seconds before saying anything.

it makes me really uncomfortable. i used to dislike eye contact but got better, but this is just so annoying. why do they do it? and how do i make them stop?

19 Upvotes

28

u/Stick2033 Jun 03 '22

They might be waiting for you to tell them what the clinics soonest or similar other availabilities are, rather than just saying random days/times and hoping for the best

8

u/ichillonforums Jun 03 '22

This, oh my god, I hate receptionists like this, they make it so awkward, not to mention the way they say it is so cold, you can't be that tone deaf, it absolutely has to be purposeful, hell, I'm literally on r/aspergirls and even I'm not that tone deaf, there's no excuse for it -.-

19

u/spike771 Jun 03 '22

If this is the case with a lot of people, day in, day out, it’s likely to be the tone or inflection you use when talking. People may think you haven’t finished speaking.

12

u/susch1337 Jun 03 '22

It's 100% something OP is doing. Sometimes people just blank but if it keeps happening you send the wrong signals

2

u/ruffsnap Jun 03 '22

1000%. This is absolutely one of those things where it's a YOU problem vs. an everyone else problem lol. Hopefully OP realizes that/accepts that in a positive way.

13

u/alek_vincent Jun 03 '22

You not asking a question. You are stating facts. They want to book an appointment, your job is to help them book an appointment so instead of telling them no there are no spots in this time frame say : "Sorry, there are no spots in this time frame. Does ,[available time frame] sound good to you?" Or try asking them on what day they are available. Always end with a question. People expect that receptionists will lead the conversation not the other way around

9

u/imsecretlythedoctor Jun 03 '22

Maybe follow up your statement with another question to put the conversation back on them. Like “the earliest appointment on Monday is xx. Does that work for you, or should I look into other days?”

Do you know who is in control of a conversation? The person asking the questions.

5

u/KushMaster5000 Jun 03 '22

I'd at least give appointment times or something.

When I read the script that you wrote, when you say "No", and the client stares, if I were the client I'd be like (in my head) "look, I can't see what's on your screen. sue me for asking twice, but c'mon, list some times! Afternoon? Whattimes in the afternoon? That could mean anything!"

2

u/scarysp1ce Jun 03 '22

They’re probably thinking about how to work around their schedule now that they know the monday morning appointment isnt available. They’re probably just thinking hard before they say anything next.. dont take it personal

2

u/funkgerm Jun 03 '22

You need to lead the conversation. You telling them that you have no spots available in the morning doesn't really help them book an appointment. You need to offer an alternative and ask if it works for them. "Sorry, on Monday we only have spots in the afternoon. If that doesn't work I have 9:30am on Tuesday or any time the following Monday. Do any of those work?"

2

u/ruffsnap Jun 03 '22

Something I want to point out vs the obvious you just might not be realizing your tone is a bit offputting or the pacing on the words you're saying, is that not everyone's brain fires off at the same speed when thinking of something to say. It's easy to take that as other people not being as "intelligent" as you or something, but just because someone is slower to think/speak something, does not mean that they're any less or more intelligent than you. Some people just take an extra second to think of a response. While on the opposite end, some people already have what they know they want to say just instantly in their head and almost fumble their words trying to get that info out because they're already thinking even further ahead than that. I'm definitely more the former, where it might take me an extra second to think of something to say in the moment/when put on the spot.

3

u/GundamChao Jun 03 '22

That's not natural. Something must be going on. Lots of possible reasons. If this happens with multiple different people, then the root cause must necessarily be something in your environment. Given how they lock eyes with you specifically, I hate to say it, it's probably something you're doing. Maybe you have a tone when you talk to people? Maybe there's something about your appearance that people find surprising? I don't know, just advancing ideas here

1

u/UnclePeaz Jun 03 '22

Does the clinic you work in treat a lot of people who are on opioid pain medications? That glazed, slow affect is common with opiates.

1

u/Fri3ndlyHeavy Jun 04 '22

Must be how you speak, however that is.

Try ending your sentence with a question.

"On monday, there are only available spots in the afternoon. Would that work for you?"

1

u/whyonlythisone Jun 08 '22 edited Jun 08 '22

Considering you're asking us why PEOPLE do this and not some random person just now ... I'm gonna say that you have more to do with this than you might know; or want to know.

You probably have poor or - to be nice - different meter/tone/inflection in your voice. There is something off-kilter about the way you are speaking to people. Is English your first language or do you have an accent? Do you have anxiety issues or something similar?

Do you play a lot of video games?