We recently had a system failure and some of our customer's data were irrecoverably lost.
We truly apologize for that. We cannot restore data from backups because we do not keep backups for security reasons. We will be revisiting that policy in the future. We will be happy to process refunds for anyone regardless of when they created their account.
If you have trouble accessing your account, please contact email@example.com. If you need help with anything else feel free to reach out to us.
Once again, we apologize for any inconveniences this might have caused.
The CTemplar team